BedBet Privacy Policy – How We Protect Your Data

This Privacy Policy describes how bedbet ("we", "us", "the platform") collects, uses, stores, and protects the personal data of players and visitors who use the bedbet website, mobile application, and related services. BedBet is committed to handling your personal data with care, transparency, and respect.

When you register an account on bedbet, make a deposit, play a game, or contact our support team, you share certain personal information with us. This policy explains exactly what happens to that information — from the moment we collect it to the moment it is deleted from our systems.

BedBet operates specifically for players in Bangladesh. Our data practices are designed with the Bangladeshi player in mind, and we take our responsibility to protect your privacy seriously. If you have any questions about this policy that aren't answered here, you can always reach us at [email protected].

BedBet collects personal data in three main ways: information you provide directly, information collected automatically when you use the platform, and information received from third-party payment processors. Here is a full breakdown of what we collect and why.

Every piece of data bedbet collects has a specific, legitimate purpose. We do not use your data for anything beyond what is described in this policy. Here is how we use the information we hold about you:

• Account management: To create, maintain, and secure your bedbet account, including verifying your identity and age during registration.
• Transaction processing: To process your deposits and withdrawals via bKash and Nagad accurately and securely.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the bedbet support team.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Responsible gaming: To monitor gameplay patterns and identify players who may need support through our responsible gaming tools.
• Platform improvement: To analyse how players use bedbet so we can improve game performance, navigation, and the overall user experience.
• Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from authorities.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from bedbet.

BedBet processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered bedbet player — including account management, payment processing, and customer support.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and service improvement, where these interests do not override your privacy rights.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Consent: Processing for marketing communications, where you have explicitly opted in to receive such messages from bedbet.

BedBet does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this policy.

• Payment processors: We share necessary financial data with bKash and Nagad to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: Where KYC verification is required, we may share identity documents with a trusted verification service provider.
• Fraud prevention services: We may share technical data such as IP addresses and device identifiers with fraud detection services to protect the platform and its players.
• Legal authorities: We will disclose personal data to law enforcement or regulatory authorities where required to do so by law, or where we believe disclosure is necessary to protect the rights, property, or safety of bedbet or its players.
• Business transfers: In the event of a merger, acquisition, or sale of bedbet's business, player data may be transferred to the acquiring entity. Players will be notified of any such transfer in advance.

BedBet uses cookies — small text files stored on your device — to make the platform work correctly and to understand how players use it. We use only the categories of cookies described below.

You can control or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use the bedbet platform normally. BedBet does not use advertising or tracking cookies.

BedBet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the lifetime of your bedbet account plus 5 years after account closure, to meet anti-money laundering and regulatory requirements.
• Transaction records: Retained for 7 years from the date of the transaction, in line with standard financial record-keeping requirements.
• Support communications: Retained for 3 years from the date of the last interaction, to assist with dispute resolution.
• Technical and usage data: Retained for 12 months from collection, after which it is anonymised or deleted.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter as evidence of your consent.

BedBet takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• SSL/TLS encryption: All data transmitted between your device and bedbet's servers is encrypted in transit.
• Encrypted storage: Sensitive data including identity documents and financial records is encrypted at rest in our databases.
• Access controls: Only authorised bedbet staff with a legitimate need can access player data. All access is logged and audited.
• Regular security audits: BedBet conducts regular internal and third-party security reviews to identify and address vulnerabilities.
• Incident response: In the event of a data breach that affects your personal data, bedbet will notify affected players promptly and take immediate steps to contain the breach.

As a bedbet player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request. We will respond within 30 days.

BedBet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on bedbet or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a report, bedbet will promptly investigate, close the account, delete all associated personal data, and return any deposits to the original payment method where possible. We take underage access to gambling platforms extremely seriously and cooperate fully with parents, guardians, and authorities on such matters.

The bedbet platform may contain links to third-party websites or services, such as payment provider pages. This Privacy Policy applies only to bedbet and does not cover the data practices of any third-party sites you visit via links on our platform.

BedBet is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of any external site before providing your personal data. If you have concerns about a third-party site linked from bedbet, please contact us and we will review the link.

BedBet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we handle your personal data, bedbet will make reasonable efforts to notify you via the mobile number or email address associated with your account. However, we recommend checking this page periodically to stay informed about how we protect your privacy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bedbet handles your personal data, please get in touch. Our team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available within the bedbet platform after login
• FAQ: Visit our FAQ page for answers to common privacy questions

For data access, correction, or deletion requests, please email [email protected] with the subject line "Data Request" and include your registered mobile number so we can verify your identity before processing the request. All data requests are handled within 30 days.